Meta Cloud API v21.0 · Official Tech Provider

Turn WhatsApp chats into predictable revenue.

The conversational platform engineered for high-velocity teams. Supercharge your official WhatsApp Business numbers with a visual Sales Kanban, enforced admin SLAs, automated marketing broadcasts, and private executive AI summaries.

✔Instant 2-Minute Setup
✔Multi-Agent Shared Inbox
✔GDPR & CCPA Compliant
crm.ptalia.co.id/workspace
BS

Budi Santoso

● WA

PT Megah Mandiri · Corporate

Proposal Sent · Rp 75.000.000

⏱️ FRT SLA: 1m 42s (Goal: <5m)

Budi Santoso (Customer) · 10:41

Halo tim Alia Primavera! Kami ingin implementasi CRM WhatsApp untuk 40 sales admin kami. Mohon kirimkan skema SLA report dan proposalnya ya.

Siti Nurhaliza (Sales Admin) · 10:42

Halo Pak Budi! Tentu, tim kami sudah menyiapkan proposal implementasi dan preview Kanban sales pipeline-nya. Dokumen penawaran resmi sudah kami lampirkan ya.

✨ LOCAL AI EXECUTIVE SUMMARYSENTIMENT: HIGH INTENT

Enterprise inquiry for 40 seats. Proposal sent by Siti within 1m 42s SLA. Follow-up automated for tomorrow 14:00.

99.98%

Webhook Delivery Reliability

Meta Cloud API Native Engine

< 3 Min

Average First Response Time

Enforced Sales Admin SLAs

100%

Private Data Sovereignty

On-Premise Local AI Intelligence

2 Mins

Instant Onboarding Speed

Meta Embedded Signup Flow

Core Product Capabilities

Engineered for sales velocity and customer retention.

Everything you need to market, qualify, and close deals across WhatsApp without juggling disparate tools or losing conversation context.

Pillar 01 · Sales Closing WeaponKanban & Funnel Engine

Visual Sales Kanban with Enforced Admin SLAs

Stop losing hot WhatsApp leads in endless chat histories. Organize every customer conversation into customizable deal stages (Lead → Qualified → Proposal → Closed Won). Track time-in-stage velocity, flag stale leads automatically, and hold sales admins accountable to strict response benchmarks.

Drag & Drop Velocity

Move deals smoothly across stages

Stage Breach Alarms

Highlight stale leads in red

Deal Value Rollups

Real-time pipeline revenue forecasting

Pillar 02 · AI IntelligenceSovereign AI

Executive AI Summaries & Sentiment Analysis

Powered by private sovereign AI models. Condenses customer conversations into executive briefs, tracks sentiment velocity, and delivers automated digests directly to company leadership without external data leakage.

100% Data Confidentiality

No client chat records leak to third-party public AI providers.

Pillar 03 · Marketing ScaleMeta Cloud API

Broadcast Campaigns & Template Sync

Send compliant, high-converting broadcast marketing campaigns directly via official Meta WhatsApp Cloud API. Synchronize approved message templates, track read rates, and re-engage lapsed customer segments.

Real-Time Delivery Telemetry

Detailed sent, delivered, read, and failure status webhooks.

Pillar 04 · Team CollaborationEnterprise Conversation Engine

Multi-Agent Collaboration with Collision Detection

Never double-reply to a customer again. Agents can see who is currently viewing or typing in any conversation. Leave private internal notes, assign tickets round-robin, and preserve complete customer communication history across multiple departments.

Collision Prevention

Real-time agent presence indicators

Private Internal Notes

Collaborate invisibly behind the scenes

Auto-Assignment

Distribute leads evenly across sales reps

Frictionless Onboarding

Live in under two minutes.

No developer setup required. Meta Embedded Signup handles authorization, number verification, and webhook routing automatically.

01

Connect WhatsApp with Meta

Launch official Meta Embedded Signup. Log in with your Facebook Business Manager and select your WhatsApp Business Account.

02

Configure Pipeline & Team

Invite your sales reps and support admins. Set custom funnel stages, deal values, and response SLA threshold alerts.

03

Broadcast & Close Deals

Engage leads with approved broadcast campaigns, drag closed deals into Won, and receive weekly executive AI briefings.

Instant Tenant Provisioning

Provision Your WhatsApp CRM Workspace

Enter your organization credentials to launch Meta Embedded Signup.

By proceeding, your organization agrees to our Terms of Service, Privacy Policy, and Meta WhatsApp Policies ↗.

✔Official Meta Cloud API
✔Tenant Isolation
✔End-to-End Encryption
✔GDPR Self-Service Erasure

Executive FAQ

Frequently Asked Questions

Can we keep our existing WhatsApp Business phone number?

Yes. You can migrate an existing phone number currently used in the standard WhatsApp Business app to the official WhatsApp Cloud API. During Embedded Signup, Meta will verify ownership of your number via SMS or voice OTP and migrate your business profile smoothly.

How does Meta WhatsApp Cloud API billing work?

Meta charges per 24-hour conversation window based on category (Marketing, Utility, Authentication, or Service). Service conversations (inbound customer support inquiries) include 1,000 free conversations per month. You attach your payment method directly inside your Meta Business Portfolio.

Can our chat data and AI summaries remain strictly private?

Yes. We prioritize complete data sovereignty. Our platform processes AI executive summaries within dedicated, private inference environments. Customer conversational data never leaves your isolated infrastructure and is never used to train public third-party models.

How does the Kanban model track sales admin KPIs and SLAs?

We track dual SLA layers: First Response Time (FRT) in live chat, and Pipeline Velocity in the Kanban board. Every time an admin moves a lead between stages, the transition duration is logged. Management can generate monthly SLA hit-rate leaderboards and track pipeline conversion velocity.

How many sales and support agents can we invite?

There are no technical limits on agent seats. You can configure multiple shared inboxes, organize agents into specialized teams (e.g., Sales, Tier 2 Support, Billing), and set granular role permissions.

Ready to accelerate your WhatsApp sales pipeline?

Join high-growth businesses using CRM @ PT Alia Primavera to deliver 3-minute SLA response times.