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Legal & Compliance

Terms of Service

Effective ·Meta Tech Provider Architecture

1. Binding Agreement

These Terms of Service ("Terms") constitute a legally binding contract between your organization ("Client" or "User") and PT Alia Primavera ("Provider", "we", or "us") regarding access to and use of our WhatsApp Business Tech Provider onboarding portal and customer engagement software.

2. Tech Provider Relationship

PT Alia Primavera operates as an independent Meta Tech Provider facilitating integration between Meta's WhatsApp Cloud API and Chatwoot open-source customer messaging infrastructure.

  • We provide software tools to authenticate, provision inboxes, route customer conversations, and assist your human and automated support agents.
  • Telecommunication delivery, phone number registration approvals, and template approvals are governed directly by Meta Platforms, Inc.

3. WhatsApp Business Policy Compliance

Clients utilizing our integration must strictly adhere to Meta's published policies:

Without limitation, you expressly agree:

  1. Mandatory Opt-in: You will only send business-initiated WhatsApp template messages to individuals who have provided explicit, unambiguous opt-in consent.
  2. Opt-Out Respect: You must promptly honor all opt-out or STOP requests received from WhatsApp users.
  3. Prohibited Content: You will not use the service to transmit spam, fraudulent schemes, malware, counterfeit goods, or prohibited goods and services.

4. Service Availability & API Limits

While we aim for high platform availability, our service relies on upstream infrastructure provided by Meta Platforms and cloud network providers. We are not liable for:

  • Rate-limiting or messaging tier restrictions imposed by Meta.
  • Meta template rejections, account verification holds, or phone number status downgrades resulting from customer messaging quality ratings.
  • Third-party network outages beyond our direct operational control.

5. Suspension & Termination

We reserve the right to suspend or terminate integration access immediately if your organization violates Meta policies, generates elevated spam reports, or infringes these Terms.

6. Contact & Legal Notices

Legal inquiries and formal notices should be addressed to: